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Punch Services Guide

(including Pubs Sector Scotland Code of Practice)

We view our Publicans as our customers and commit to putting their needs firmly at the heart of our own business model in order to deliver the best consumer experiences in the industry – meeting the needs of the modern world.

The specialised, award-winning support services that we provide to our Publicans are outlined in our Punch Services Guide. Whether new Punch Publicans or one of our more experienced licensees, it aims to highlight all of the key information they need, including the benefits of the unique deal they have as a tied Publican and how we support them to become the best they can be.

The England & Wales Pubs Code legislation, came into force in July 2016 and can be viewed and downloaded from the Department for Business, Innovation & Skills website.  The Pubs Code provides Publicans in England & Wales with rights and responsibilities and also provides specific guidance and timings for the instigation of certain elements of the Code. This legislation supersedes our BIIBAS accredited Code of Practice and we would strongly advise our Publicans to take independent, professional and qualified advice in relation to their individual rights.

For our Pubs in Scotland, a further enhanced Pub Sector Voluntary Code of Practice has been formulated, setting the standard for us as a landlord company regarding our interaction with our Publicans and our relationship with them. Please click here for a copy of the Pubs Sector Scotland Code of Practice and click here for our Punch Services Guide.