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Falcon Support Teams

Support Teams

Punch is committed to providing you with the most comprehensive ongoing support service in the industry. As a Punch Falcon publican, you can focus on what you do best – providing great service and warm hospitality to your customers – knowing there is a wealth of expertise and experience behind you.

You have access to a network of support teams covering all the technical, back office and business-critical aspects of running our pub. Our support teams are staffed by specialists in everything from catering to marketing. We make it easy for you to get in touch, by phone or online, as and when you need us.

Area Operation Managers

Every Falcon publican has an aligned Area Operations Manager who is an integral part of the arrangement. They will be on hand to help you make our pub a success. Together you will develop a quarterly structured marketing plan for growing business, giving our pub a competitive edge and maximising the opportunity. They will regularly visit to see how that action plan is working out and help you keep on track. Your relationship with your AOM will be the bedrock for a cohesive approach to getting the best out of our pubs.

Openings Manager

As part of the falcon arrangement you’ll have access to a specialist Openings Manager who will be responsible for launching your pub and will support you before and during and the launch: ensuring your pub gets off to the best possible start. They will help you with the finer details and take the stress of coordinating many of the opening activities away from you.

Catering Development Managers

With experience in all aspects of catering, your Catering Development Manager will be on hand to support with training, kitchen best practice and compliance. They will also support you in delivering the falcon concept menus to our customers.

Accountant Support

We will share with you a panel of approved accountants to offer help and support with your VAT returns and machine gaming duty, as well as Payroll.

Contact Centre

An everyday contact number for all your questions, this support team can signpost you to expert help for anything they cannot solve there and then.

Training & Development

Helping you to earn your qualifications and build your skills with career-long learning. We can help you with your own professional development, through 1 to 1’s, online training modules and workshops and give your team the skills they need to support your business plans.